{"id":371,"date":"2024-08-06T11:40:14","date_gmt":"2024-08-06T09:40:14","guid":{"rendered":"https:\/\/www.ombudsperson-frankfurt.de\/?page_id=371"},"modified":"2026-01-18T18:16:30","modified_gmt":"2026-01-18T17:16:30","slug":"lufthansa","status":"publish","type":"page","link":"https:\/\/www.ombudsperson-frankfurt.de\/en\/lufthansa\/","title":{"rendered":"Ombudsman for Lufthansa AG"},"content":{"rendered":"\n\n\n
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Ombudsman (confidential legal counsel) for Lufthansa AG<\/h1>\n\n \n <\/div>\n <\/div>\n\n<\/div>\n\n\n
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Deutsche Lufthansa has set up whistleblower systems for the reporting of compliance violations. For many years, the company has appointed, among others,\u00a0attorney at law Dr. Rainer Buchert<\/strong>\u00a0from law firm Buchert Jacob Peter in Frankfurt am Main to act as ombudsman.
He is represented by\u00a0attorney at law Dr. Caroline Jacob<\/strong>.<\/p>\n\n\n\n

The duo have long-standing experience as ombudspersons and, as lawyers, are specialised in compliance matters and act as EU data protection officers.<\/p>\n\n\n\n

Attorneys at law Dr. Rainer Buchert and Dr. Caroline Jacob are available to whistleblowers who wish to provide confidential information about suspected white-collar crime or other serious irregularities with the potential to harm Lufthansa or its subsidiaries (LH Group). In addition to typical white-collar crime, such as corruption, fraud or embezzlement, this also includes violations of data protection laws and regulations, money laundering, human rights violations or discrimination, among others.<\/p>\n\n\n\n

When a report is received, it is reviewed by us as ombudspersons and the reported information is forwarded to Lufthansa’s Compliance Office (CJ\/C), provided a whistleblower has provided their consent. According to attorney-client privilege, we as attorneys have a duty of confidentiality, i.e., the identity of a whistleblower is protected and not disclosed to Lufthansa AG. In addition, processes and data in law firms enjoy a higher level of protection from judicial seizure than documents held in companies (Federal Constitutional Court in Neue Juristische Wochenschrift 2018, 2385, 2386 et seqq. mn. 68).<\/p>\n\n\n\n

For information on the protective effects for and the rights of whistleblowers under the new EU Whistleblower Directive, please visit us at: www.dr-buchert.de<\/a><\/p>\n\n\n\n

We will be happy to advise you if you have additional questions.<\/p>\n\n\n\n

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Submit a tip now<\/a><\/div>\n<\/div>\n\n\n\n

Contact<\/h2>\n\n\n\n

Whistleblowers can contact the ombudsman or his representative by telephone, fax, e-mail or post. Both ombudsmen are also available for a personal confidential discussion.<\/p>\n\n\n\n

\"Rechtsanwalt<\/figure>\n\n\n\n

Rechtsanwalt
Dr. Rainer Buchert<\/strong><\/h3>\n\n\n\n
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E-Mail: kanzlei@dr-buchert.de<\/a><\/p>\n<\/div>\n\n\n\n

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Phone: 069 710 33 330<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Electronic reporting process<\/h3>\n\n\n\n

Confidential information can be submitted in different languages and also anonymously via an encrypted electronic reporting<\/strong> procedure:<\/p>\n\n\n\n

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German<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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English<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Spanish<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Ombudsman Dr Rainer Buchert will be represented by lawyer Dr Caroline Jacob<\/a> if he is unable to attend.<\/p>\n\n\n\n

Notice<\/h3>\n\n\n\n

The whistleblower system is not a complaints office and we ombudspersons are not dispute resolution bodies or mediators.<\/p>\n\n\n\n

Please address customer complaints to: customer.relations@lufthansa.com<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Deutsche Lufthansa has set up whistleblower systems for the reporting of compliance violations. For many years, the company has appointed, among others,\u00a0attorney at law Dr. Rainer Buchert\u00a0from law firm Buchert Jacob Peter in Frankfurt am Main to act as ombudsman.He is represented by\u00a0attorney at law Dr. Caroline Jacob. The duo have long-standing experience as ombudspersons […]<\/p>\n","protected":false},"author":1,"featured_media":190,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-371","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ombudsperson-frankfurt.de\/en\/wp-json\/wp\/v2\/pages\/371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ombudsperson-frankfurt.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ombudsperson-frankfurt.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ombudsperson-frankfurt.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ombudsperson-frankfurt.de\/en\/wp-json\/wp\/v2\/comments?post=371"}],"version-history":[{"count":9,"href":"https:\/\/www.ombudsperson-frankfurt.de\/en\/wp-json\/wp\/v2\/pages\/371\/revisions"}],"predecessor-version":[{"id":503,"href":"https:\/\/www.ombudsperson-frankfurt.de\/en\/wp-json\/wp\/v2\/pages\/371\/revisions\/503"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ombudsperson-frankfurt.de\/en\/wp-json\/wp\/v2\/media\/190"}],"wp:attachment":[{"href":"https:\/\/www.ombudsperson-frankfurt.de\/en\/wp-json\/wp\/v2\/media?parent=371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}